Privacy policy

Terms & Conditions

Thank you for visiting our webshop on the website

Please read the following Terms and Conditions before placing an order in our webshop. These terms and conditions may be modified at any time by AGNES at its sole discretion, without prior notice.

All sales through this site are subject to the Trade Practice of 14 July 1991. 
The seller’s identity

The e-commerce site is an online sites belonging to the company ‘Rebecca Praille’, whose registered office is at Zetselstraat 21, 1880 Kapelle-op-den-Bos, Belgium, Europe. Company registration no. BE0699.589.833.

For additional information or comments regarding this site please inform us, AGNES, during working hours on the following email dress or at the above address.

The description and price of the products.

Each product on this site has as accurate as possible a description of the main characteristics of the given products.

AGNES cannot guarantee that the content of the site is free of inaccuracies or typographical errors at all times, nor can we guarantee that all the information is up-to-date. Although AGNES strives to display the correct text, images and pricing on webshop, errors may occur.

AGNES may at any time amend the content of and reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case, we will notify you by email and give you the option of placing a new order with the correct price or canceling your order. If we are unable to contact you, your order will automatically be canceled.


In the webshop prices are displayed for each item. If your country is part of the European Union (EU), the prices include VAT at 21%. Shipping costs will be added to your order at the checkout. Please view the shipping pages for shipping charges.

Acceptance of the order

AGNES is only bound by an order once it has been confirmed by AGNES by email or after. AGNES is entitled to refuse orders or to attach certain conditions to the delivery, unless explicitly stated otherwise. All product information, price setting an order information remain at all times subject to possible changes and corrections.


 The delivery times specified by AGNES are only indicative. Late delivery gives you no right to compensation or the right to cancel your order or to terminate the agreement, unless the transfer of the delivery is such that can not reasonably be expected that leaves you in the agreement. You are then entitled to cancel the order or terminate the agreement if necessary. Responsibility for delivery addresses error transmitted entirely by the Purchaser and may incur additional charges. In case of non-delivery of the goods, any amount paid by the Buyer shall be refunded without interest or other compensation.  


Complaints must, to be in writing to AGNES through - In case of complaint for non-conforming delivery, within seven (7) days of order. - In case of hidden defects, seven (7) days after discovery of the defect. In this written communication you must define the damage and to demonstrate through a picture.


The guarantee of AGNES limited to the warranty for hidden defects and the guarantee regarding consumer purchases, as stipulated in the Civil Code. AGNES is only liable for damage caused by gross negligence or intent. AGNES is not liable for any indirect damages of any kind, possibly suffered by the Buyer. 


The consumer has the right to inform the company that he abandons the purchase without penalty and without giving any reason within 14 calendar days from the day following the delivery of the goods or the conclusion of the service agreement. 

If the consumer invokes this right, he must return the goods in original condition and packaging at his own risk and expense to AGNES, Bormstraat 31, 2830 Tisselt (Willebroek) Belgium. 

We, therefore, recommend that you do this with a secure shipping so your package is insured for a loss. How to return your items? Read it on our retour page here. 

The cost of the return shipment will be borne by the buyer.
Only undamaged products that reach us in original packaging and in unaltered, original normal condition as sent, are eligible for reimbursement. If the products do not reach us in this state, can not be claimed right to return. In that case, you will be informed by e-mail informed, and you can leave on payment of postage to return your products.

Products in sales can only be refunded in a gift card (value=sale value), and can only be exchanged if the item is available and approved.
Not previously requested returns or unstamped returns are not accepted !!!


Force Majeure

AGNES cannot be held liable for any delays in implementation or non-implementation of our commitments because of events outside the control of AGNES. Included in this are difficulties or shortages of raw materials, interruption or permanent suspension of production, strikes, lockouts, any other form of work stoppages or collective labor disputes, energy or transport or delays in transport, which AGNES and/or suppliers of AGNES touch, even if these events are foreseeable. It does not take immediate action against a failure of the Purchaser, may be considered under any circumstances as a waiver of AGNES to rely on later this shortcoming.


Placing an order on the site of AGNES constitute Buyer officially agrees to the processing of his personal data for administrative purposes, i.e. include: management of the customer base, orders, invoices and deliveries and the monitoring of its financial solvency. The processing of personal data for promotional, personalized advertising and/or other marketing related goals will only happen if the Buyer expressly agrees when handling the ordering process. This can also be changed by the buyer at any time. Manufacture will not transfer personal data to third parties. The Purchaser reserves at all times the right to inspect and improve their personal data. The Buyer also has the right to object free of charge to the processing of their personal data for direct marketing initiatives. For further information, please contact the buyer with the Commission for Protection of Privacy in Brussels.


Within the context of their relationship, the parties involved accept the electronic evidence.


If an article is annulled in these terms, then such invalidity will not affect the other articles. AGNES is entitled to change the content of these Terms and Conditions. Changes will be published on the website.

Applicable law

All agreements with AGNES are governed by Belgian law. All disputes will be submitted exclusively to the competent court in Belgium.